“Your AI technology is only going to be as good as the data that you are able to train the model on... Just start to think about it, start to embrace it. I am excited to see how we can use AI to make our pharmacy teams more efficient so that they can really focus on the things that they really want to do, which we all know is patient care.” — Melanie Christie
Episode Summary
In this episode of the Pharmacy Technology & Management Review Podcast, host Will Lockwood of Pharmacy Technology & Management Review talks with Melanie Christie, President of Pharmacy Systems at RedSail Technologies, about how artificial intelligence (AI) is rapidly evolving from a futuristic concept into a practical necessity for modern pharmacy management.
Christie breaks down what needs to happen for the strategic integration of AI in the pharmacy landscape, outlines RedSail’s pragmatic “build vs. partner” approach, and offers crucial advice for pharmacy owners navigating this technological shift.
From ensuring data security and HIPAA compliance to overcoming staff skepticism, this conversation provides a roadmap for using AI to enhance efficiency and return focus to what matters most: patient care.
Key Topics & Timestamps
[00:27] – RedSail’s AI Strategy
[01:59] – The Security Imperative
[03:08] – Practical Integration for Pharmacies
[04:03] – The Data Quality Reality
[04:41] – Developing an AI Policy
[05:17] – The Future Outlook (2026)
Our Podcast Guest
Melanie Christie is the President of Pharmacy Systems at RedSail Technologies. She focuses on leveraging technology to solve meaningful problems in the pharmacy space, improving patient care while ensuring safety and security.
