Unlock Pharmacy Growth: Our Special Issue on Empowering Pharmacy Staff Through Technology & Workflow

Community pharmacy is undergoing a fundamental shift, evolving from a focus on shortening wait times for dispensing to being designed around quality patient care. This transformation involves embracing new billable clinical services like immunizations, point-of-care testing, medication management, and chronic disease management. But successfully implementing these services and driving profitability requires more than just adding programs; it demands a critical look at workflow and how your team operates.

The next issue of PTMReview will feature a cover story that addresses how to take action in your pharmacy to unlock growth in services: "Automation and Workflows: The Key to Elevating Pharmacy Staff and Driving Growth.”

Get Involved with the Story

Are you a pharmacy owner or manager who has asked and answered questions such as, "What if a technician delivered this program?" and "What if we paid them more to do it?"

Have you found that investing in your team, supported by the right technology and optimized workflows, yields a powerful return?

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Or are you a pharmacy technology vendor providing technology solutions to pharmacies – be it pharmacy management systems, medical billing platforms, workflow optimization tools, or training programs – that help empower staff and create growth?

If so, get in touch! We’d like to talk with you.

Among the topics we are looking to cover in our story:

Why the historical vision of technicians handling dispensing to free up pharmacists for clinical work is increasingly relevant.

How elevating technician roles is a "game changer" for:

• Optimizing pharmacy services
• Supporting pharmacist-led care
• Enhancing patient care

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How providing support staff with ownership of specific roles empowers all pharmacy staff to "practice at the top of their licenses, and can lead to:

• This increases job satisfaction for technicians.
• It also reduces the administrative workload for pharmacists and owners.

Ways to reimagine pharmacy workflow to integrate clinical steps, and why PMS optimization is crucial for this shift.

• Patient eligibility verification
• Documentation
• Coding
• Immunization registry
• Successfully bill for pharmacist-led services

How to build an ROI model to measure the financial benefits of specific non-dispensing roles driving value and revenue, such as:

• Immunizations
• MTM/Med History (Sync Coordinator)
• Compression Specialists
• Community Health Workers

This issue speaks directly to pharmacy leaders looking for actionable strategies and the right technology partners to build out clinical programs, achieve higher profitability, and run better pharmacies. PTMR

Pharmacy Technology & Management Review is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.