The Shifting Dynamics of LTC Pharmacy: Margin Pressure, Workforce Strain, and Rising Complexity
PODCAST | Leaders from PointClickCare and LI Script explore how LTC pharmacies are adapting to rising costs, staffing strains, and care transitions using automation.
Long-term care pharmacy is experiencing a period of significant change. Facilities and senior living communities are increasingly requiring greater coordination, visibility, and consistency across the entire care continuum. They value clinical partners who can break down silos, integrate seamlessly with multidisciplinary teams, and ensure safe, reliable medication management in an increasingly demanding environment.
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At the same time, LTC pharmacies are feeling the weight of severe margin pressures from the Inflation Reduction Act, delayed cash flows, staffing shortages, and rising resident acuity. The pharmacies that will succeed in the future won't just be the ones that fill the most prescriptions, but rather those that operate the most efficiently. Success will belong to those that adapt by implementing automation, optimizing operational workflows, and leveraging technology to capture alternative clinical revenue and protect patient safety.
In this episode of the PTMReview Direct Access podcast, Melissa Baxter, Pharmacy Program Manager at PointClickCare, talks with Michael Shamalov, CEO of LI Script, and George Ni, Director of Clinical Informatics at LI Script, to explore the shifting dynamics of LTC pharmacy. From closing data gaps during hospital discharges to navigating the shift toward value-based care models, Melissa, Michael, and George uncover what it takes to maintain operational discipline and sustainability. Learn how tools like PointClickCare Connect and automated APIs are being used to strengthen data visibility, reduce friction in transitions of care, and help pharmacies become indispensable partners to the communities they serve.
Key topics discussed in this episode include:
- Navigating Financial Roadblocks: Exploring the financial squeeze caused by the Inflation Reduction Act and the operational complexities of tracking separate payments from insurers and pharmaceutical manufacturers.
- Overcoming Data Leakage: Leveraging APIs and robust EMR integrations to seamlessly access hospital medication histories, eliminating human error during critical transitions of care.
- Unlocking Clinical Revenue: Identifying new revenue streams through Medication Therapy Management (MTM) codes and telehealth billing to successfully transition toward outcome-based CMS programs like ACCESS.
Content developed in partnership with and sponsored by PointClickCare.
