FrameworkLTC: A Full Agenda for The Upcoming September Conference
The SoftWriters 2025 FrameworkLTC Innovation Conference plans to deliver a comprehensive experience for everyone involved in the long-term care (LTC) ecosystem.
Customer conferences are one of the key ways to connect with your software vendor, meet fellow pharmacists, and see the latest technology to benefit pharmacy operations. The SoftWriters 2025 FrameworkLTC Innovation Conference (formerly known as the User Conference) plans to delivery a comprehensive experience for everyone involved in the long-term care (LTC) ecosystem.
“FrameworkLTC has been around for 14 years, and for our 15th year, we’re going with a fresh name that reflects the progress, the insights, and the transformation we’re pushing for in the LTC space,” explains Mitchell Ross, director of marketing at SoftWriters. “The conference has always been about software, but now it’s about sharing ideas and shaping the future of the LTC space. What better way than to have an Innovation Conference?”
This year’s conference, scheduled for Sept. 15–17 in San Diego, promises a truly immersive experience for everyone in the LTC pharmacy ecosystem, with tracks for technologists, pharmacists, and owners. Attendees can look forward to live demos and expert discussions on artificial intelligence, billing, and LTC trends. Partners like MHA and GeriMed will also be present, emphasizing the comprehensive nature of the LTC pharmacy community converging at the event.
“We’re excited to bring the entire LTC ecosystem — pharmacies, vendors, partners — together to make a great show,” Ross emphasizes. He highlights the magic of the conference: “It’s bringing everyone into one place, having a point of connection and conversation, and fostering relationships. I hear so much from customers who say they enjoyed a session, but more often than not, they say they got to connect with a pharmacist who is states away and they compared notes, asking how they solved a problem. Sharing best practices and having conversations with people you wouldn’t have normally.”This emphasis on genuine connection extends to vendors, who gain valuable opportunities to engage with SoftWriters customers. A significant theme this year is the expansion of LTC services to “medical at home.” SoftWriters is at the forefront of supporting this shift, empowering LTC pharmacies to grow beyond traditional facility-based care. This includes addressing crucial aspects like remote patient monitoring, SOAP (subjective, objective, assessment, and plan) notes tracking, and enhanced documentation, all of which will be integrated and supported within the FrameworkLTC system. This evolution of care is a key focus within the packed agenda.
What to Expect at the 2025 FrameworkLTC Innovation Conference
Building on these insights, the 2025 FrameworkLTC Innovation Conference promises to be even more groundbreaking.“ When you talk about innovation, we are going to focus heavily on AI. AI is more than a hot-button topic; it is a game-changer, and we are building AI into FrameworkLTC,” Ross says. A major highlight will be the launch of FrameworkInsight, a new state-of-the-art business intelligence tool that will be showcased extensively.“ AI and BI [business intelligence] — they’re the showcase of what’s coming next, and really the roadmap and innovation that we’re putting into the system, and they’re coming ahead,” he says.
The conference will also highlight partnerships with vendors who are moving LTC pharmacy forward with innovation. The growing trend of “combo shops,” with retail pharmacies incorporating LTC solutions, means there are opportunities to learn about adherence packaging, last-mile delivery, eMAR (electronic medication administration record) software, and more.
The Power of Peer-Led Dialogue: A Look Back at 2024’s AI Panel
AI was a big topic at the 2024 conference, and Ross expects the conversation to continue this year. One conversation, “The AI Revolution: Shaping the Future of Pharmacy Practice,” provided a compelling preview of the peer-led, future-forward dialogue the Innovation Conference is built on. One panelist, Morgan Honeycutt, CEO of Mac’s LTC Pharmacy Solutions, acknowledged the palpable excitement surrounding AI. “AI is something exciting and on the horizon,” Honeycutt stated. He drew a parallel to everyday experiences, like Google’s AI-powered overviews in search results. “Artificial intelligence adds the thinking element of not only spitting out raw data, but reviewing the data for real-life usable concepts and giving you some concepts to review,” he said.
The discussion then delved into the crucial distinction of AI in healthcare, where consequences are far more significant than, say, in an eBay listing. Guardian Pharmacy Services’ Eric Cheung, business intelligence solutions architect, highlighted the role of AI in providing data for healthcare providers to review and use to formulate patient plans. He also touched upon how SoftWriters is already leveraging AI, for example in converting natural language Sigs (directions for medication use) into structured data, streamlining order entry.
Honeycutt and Cheung were part of the “AI Mastermind” cohort, a collaborative initiative with SoftWriters to gather customer feedback on AI integration. Honeycutt lauded SoftWriters’ proactive approach: “What excited me the most is that SoftWriters reached out and said, AI is here. We’d like to make a useful AI product that’s needed in your LTC pharmacy.”
The discussion then homed in on AI’s potential for operational efficiencies, a key area of focus for SoftWriters, based on customer feedback. Honeycutt sees AI transforming the entire prescription journey, from patient admission to discharge: “I can’t help but think that with new admissions now — when we’re onboarding a new resident or a community — there is a minimum time that it takes. So much of that time, you’re dealing with faxes — some are electronic, but we’re still dealing with faxes — copying information from one screen to another.” He also envisions AI triaging incoming scripts, identifying urgent orders, and optimizing delivery routes in real time by accessing information about road conditions. “From an operational standpoint, I don’t see a point in the pharmacy where AI can’t have an impact,” he said.
Cheung echoed this, imagining how AI-powered enterprise content management (ECM) could generate workflows based on existing file movements, much like Copilot in Microsoft Word. The time savings, he emphasized, are immense. Addressing concerns about AI replacing jobs, Cheung articulated a positive outlook: “As a society, there’s a potential uplift for efficiency with AI. For an individual, it can be scary, but there’s a lot of opportunity for developers and SoftWriters, remembering we can help everyone scale up rather than just cut costs.” The consensus was clear: AI should handle repetitive operational processes, freeing humans to focus on clinical tasks. PTMR
Maggie Lockwood is VP and senior editor at Pharmacy Technology & Management Review. She can be reached at maggie@computertalk.com.