SoftWriters‘ FrameworkLTC 14th Annual User Conference

The theme of the FrameworkLTC 14th Annual User Conference in Las Vegas in October 2024 was “Accelerating Innovation,” was a nod to both (AI) and the company’s commitment to innovation.

More than 300 customers and 35-plus vendors gathered at the FrameworkLTC 14th Annual User Conference in Las Vegas in October 2024. The theme, “Accelerating Innovation,” was a nod to both artificial intelligence (AI) and the company’s commitment to innovation.

To learn more about the conference, find the highlights video and more photos at frameworkltc.com.

In his welcome speech to customers, company President Scott Beatty shared the company’s vision for the future of long-term care pharmacy. He emphasized the importance of AI, business intelligence (BI), and customer insights (CI) in shaping the future of pharmacy operations. As Beatty pointed out in his speech: “Throughout the conference, we will share how we are unlocking cloud capabilities, reimagining legacy solutions, and modernizing architectures and user interfaces to make our products more accessible.”

A session on the value creation of AI, BI, and CI further delved into these three pillars forming SoftWriters’ product roadmap.

Keynote speakers included Jason Dorsey, a researcher and advisor from The Center for Generational Kinetics, who presented on “Crossing the Generational Divide.” Dorsey offered entertaining insights into developing leadership techniques for a multigenerational workforce. Given the growing concern around cybersecurity, Rachel Wilson, a former NSA (National Security Agency) employee and current head of cybersecurity for Morgan Stanley Wealth Management, provided an overview of the risk landscape and actionable steps for leaders to safeguard their pharmacies. Panel discussions led by customers covered a range of topics, from automation and delivery, to an introduction to the new FrameworkAcademy. Business-specific topics included strategies for winning business with the FrameworkLTC suite of products.

The exhibit hall and SoftWriters lab offered ample opportunities for product demonstrations, as well as networking with vendor partners and fellow customers.

The 2025 conference is scheduled for Sept. 15–17 in San Diego. PTMR

The policy perspective panel on legislative trends featured, from left, Chad Worz, executive director and CEO, American Society of Consultant Pharmacists; Alan Rosenbloom, president and CEO, Senior Care Pharmacy Coalition; Jessica Androff, Pharm.D., president of pharmacy, Consonus Pharmacy; and moderator Dustin Harbison, director, account management, SoftWriters.

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Keynote speakers Rachel Wilson, director of cybersecurity, Morgan Stanley Wealth Management, and Jason Dorsey, The Center for Generational Kinetics, gave insightful thought-leadership presentations.

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Customers were featured on a number of panels. Here, Morgan Honeycutt, president, Mac’s LTC Pharmacy Solutions, talks with Danielle Greer, VP, product, SoftWriters, about the new AI Mastermind Cohort and the topic “Solving Real LTC Pharmacy Challenges.” The exhibit hall was busy throughout the conference. Attendees were able to network, learn about vendor partners, and get instruction in the learning lab. Customers were front and center: From left, Steve Hebel and Ashley Restivo, Corum Health Services; and Scott McLaughlin and James Conlee of MChest Pharmacy. Photos courtesy of SoftWriters

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Customers were front and center: From left, Steve Hebel and Ashley Restivo, Corum Health Services; and Scott McLaughlin and James Conlee of MChest Pharmacy.

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The exhibit hall was busy throughout the conference. Attendees were able to network, learn about vendor partners, and get instruction in the learning lab.